This Privacy & Cookie Policy relates tothe website www.laalahome.com (hereafter, “Our Site”), which is owned andoperated by Laala Home Ltd (“Laala Home”).

Laala Home understands that your privacy isimportant and that you care about how your personal data is used. We respectand value the privacy of everyone who visits Our Site and will only collect anduse personal data in ways that are described here, and in a way that isconsistent with our obligations and your rights under the law.

Please read this Privacy & Cookie Policycarefully and ensure that you understand it.

1. Definitions and Interpretation

In this Policy the following terms shall havethe following meanings:

“Account” – means an account required to access and/oruse certain areas and features of Our Site;
“Cookie” – means a small text file placed on your computer or devicewhen you visit certain parts of Our Site or use certain features;
“Cookie Law” – means the relevant parts of the Privacy and ElectronicCommunications (EC Directive) Regulations 2003.

2.Information About Us

Our Site is owned and operated by LaalaHome Ltd, registered in England & Wales (Company Number: 15057882 ).
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: studio@laalahome.com

3. WhatDoes This Policy Cover?

This Privacy & Cookie Policy applies onlyto your use of Our Site. Our Site may contain links to other websites; we haveno control over how your data is collected, stored, or used by other sites. Youare encouraged to review the privacy policies of any third-party websitesbefore submitting personal data to them.

4. What IsPersonal Data?

“Personal data” means any information about anindividual who can be directly or indirectly identified. This includes yourname, contact details, and information relating to your use of Our Site or ourservices.

5. YourRights

Under UK Data Protection Legislation (the UKGDPR and Data Protection Act 2018), you have the following rights:

• To be informed about our collection and   |  use of your personal data
• To access the personal data we hold about     you
• To have inaccurate personal data     corrected
• To request deletion of your personal data     (“the right to be forgotten”)
• To restrict or object to processing
• To withdraw consent where processing is     based on consent
• To data portability
• To lodge a complaint with the Information     Commissioner’s Office (ICO)

We would always prefer to resolve any concernsdirectly, so please contact us in the first instance using the details insection 15.

6. WhatData Do We Collect and How?

Depending on how you interact with Our Site,we may collect the following information:

Data   Collected

How We   Collect It

Name, email address, and contact details

Through forms, questionnaires, or emails  submitted via Our Site

Property and design information (photos,  measurements, preferences)

Through our design questionnaires and  uploads

Payment information

Collected securely by third-party processors  (we do not store payment details)

Website usage data (e.g. IP address, browser  type)

Automatically collected through analytics  tools and Cookies

We do not collect any special category(“sensitive”) data or data relating to children or criminal convictions.

7. How WeUse Your Personal Data

We will only use your personal data when thelaw allows us to. Typical uses include:

Purpose

Data   Used

Lawful   Basis

To provide our design services and manage  your project

Identity, contact, and property details

Contractual necessity

To communicate with you and manage enquiries

Contact details

Legitimate interest / contract

To improve our website and services

Technical data and cookies

Legitimate interest

To send occasional marketing updates

Name and email address

Consent (you can withdraw at any time)

We willnever sell your personal data to third parties.

8. How LongWe Keep Your Data

We retain client data for up to six (6)years after project completion to comply with legal and accountingobligations, after which it will be securely deleted.

9. How andWhere We Store Your Data

Your information is stored securely usingGDPR-compliant systems such as Notion, Memberstack, and Webflow.

If data is transferred outside of the UK or EEA,we ensure equivalent protection by using approved mechanisms (such as StandardContractual Clauses or privacy frameworks).

10. SharingYour Data

We only share your data with trusted thirdparties who help us deliver our services, such as:

• CGI designers and freelance contractors     working on your project
• Payment processors (e.g. Stripe)
• Email and CRM providers (e.g.     Memberstack, Webflow)

These partners are contractually bound toprotect your information and use it only for agreed purposes.

11. Marketingand Communications

If you choose to subscribe to our newsletteror updates, we’ll send you occasional emails about new products, design tips,and services. You can unsubscribe at any time using the link in our emails orby contacting us directly.

12. Cookies

12. Cookies

‍

Our Site uses cookies to improve functionalityand user experience. Some cookies are essential, while others help us analysesite usage and performance.

You can manage or disable cookies via yourbrowser settings at any time. Please note that disabling essential cookies mayaffect website performance.

13.Accessing Your Data

You have the right to request access to thepersonal data we hold about you. To make a “subject access request,” pleaseemail us at studio@laalahome.com. We will respond within 30 days.

14.Security

We take appropriate technical andorganisational measures to protect your data from loss, misuse, or unauthorisedaccess. Access to data is restricted to authorised team members and trustedpartners only.

15. ContactUs

To contact us regarding your data or toexercise any of your rights, please email:
studio@laalahome.com

16. Changes to This Policy

We may update this Privacy & Cookie Policyfrom time to time. Any updates will be posted on this page, and the reviseddate will be indicated at the top. Please check back regularly for the latestversion.